Shipping & Returns
We ship orders via Australia Post and Aramex and Sendle within Australia. Shipping is $4.95 Australia wide, and FREE for orders over $60.
At the moment we are not able to ship international orders, due to the very high DHL shipping rates to countries outside Australia.
Please note: We can send up to 150ml (10 bottles of HANAMI polish) with Australia Post, but over this quantity we have some restrictions due to air regulations. Orders over 15 units need to be sent via road freight only - please be aware that this may delay your order as it's a slower delivery method. We will be in touch with you shortly after you place your order if this relates to you.
REFUNDS & RETURNS
It's important to note that the colour of all HANAMI products represented on your screen may not be accurate due to the variance in computer monitors. We do not exchange or refund based on change of mind.
Due to hygiene reasons, once a product has been opened we cannot exchange or refund the product.
If you feel strongly that there is a fault with your order, or if the product has arrived faulty or damaged, please email us at firstname.lastname@example.org within 48hrs of receiving your order. You will be responsible for paying the return shipping costs.
If you are shipping an item over $75, we strongly advise that you purchasing shipping insurance. We don’t guarantee that we will receive your returned item.